I'm an IT professional with eight years of experience keeping systems stable, untangling complex SaaS and escalation issues, and guiding global incidents with calm, surgical focus. I build workflow-boosting tools like the VTT-2-PDF app and bring a broad foundation of industry certifications—including CompTIA A+, Network+, Security+, Project+, Cloud+, Cloud Essentials, LPI Linux Essentials, ITIL, CIW Site Development Associate, Azure Fundamentals, AWS Cloud Practitioner, and AWS SysOps Administrator. My approach is customer-first and process-minded, helping teams operate smarter, smoother, and with less friction.